Returns & Exchanges
At Oyin Handmade, we want you to love your moisture-rich products; however, due to the handcrafted and personal nature of our goods, we can only accept returns on unopened items within 30 days of purchase. If your order arrives damaged or incorrect, please reach out so we can make it right.
Initiate Your Request
Email our customer care team at support@oyinhandmade.com with your order number and a brief explanation of the return or exchange request.
Pack Your Items
Ensure the products are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.
Ship It Back
Affix the provided return label or ship via your preferred carrier to our Baltimore warehouse, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing